Grocery Chain Pricing Audit

A company that has grown from a single store, into one of the largest employee-owned grocery chains in the United States, required the support of RGIS. The grocery chain has a total of 1,297 stores in the United States, with over 200,000 people working for the well-known supermarket.

The grocery chain needed a solution to validate correct pricing in stores so required RGIS to provide the following:

  • National coverage
  • Audit pricing in existing stores
  • Any new store openings to also have pricing checked
  • Compare stock on shop floor with in-store pricing file, identify any variances and report those variances
  • Each store to achieve at least a 70% pass rate

The grocery chain partnered with RGIS to complete the pricing audit project, and RGIS provided the following:

Existing stores:

  • Scheduled one experienced RGIS auditor per store
  • Scanned between 800-1,000 items in each store
  • Keyed the price directly below the product or immediately to the left
  • After items were scanned the pricing data was validated against the in-store pricing file
  • A report was generated and provided to management showing them any variances

New store openings:

  • Scheduled six to eight experienced RGIS auditors per store
  • Scanned every item in store
  • Checked price against the warehouse pricing and in-store pricing
  • A report was generated and provided to the store management team showing them any variances

The grocery chain found by outsourcing the pricing audit project to RGIS, the following results were achieved:

  • All variances in pricing were identified and rectified
  • This project has assisted the grocery store to achieve their 99% pricing accuracy guarantee
  • Two audits are being conducted annually unless a store fails, and then they are on an ‘as-needed’ schedule