Store Merchandising Support During Covid-19 Pandemic

One of the world’s largest food retailers employing over 500,000 people and serving millions of customers every week in Asia, America and Europe, including Great Britain and Northern Ireland required the support of RGIS. The supermarket chain is the largest food retailer in Ireland, with a proud record of investment and job creation, and employ 9,000 colleagues across over 170 stores.

The supermarket chain needed a solution to support stores with in store deliveries
due to increased sales during lockdown periods.

The supermarket chain required RGIS to provide the following:

  • Store support over eight weeks
  • RGIS store support staff to adhere to the customer’s strict merchandising rules
  • Receive and process in store deliveries
  • Work closely with in-house teams

The supermarket chain partnered with RGIS to complete the merchandising store support project, and provided the following:

  • Teams of 90 to 120 experienced RGIS merchandisers scheduled every day over eight weeks
  • All RGIS merchandises were trained in the customer’s strict merchandising rules and processes
  • Unpacked deliveries arriving at store
  • Picking stock to go onto shop floor
  • Placing stock on relevant shelves in store

The supermarket chain found by outsourcing the merchandising store support project to RGIS, the following results were achieved:

  • Deliveries were correctly unpacked and picked efficiently at store
  • Stock was able to be replenished on shelves
  • Gaps on shelves were reduced which meant customers could find the items they required quickly