ECR Global Study on Self-checkout in Retail
This new study is the first part of a major initiative focused upon developing a detailed understanding of not only what approaches retailers are adopting to manage the various types of SCO system they are operating, but also offer insights into how they are being used and their effectiveness.
It is a major undertaking based upon a global survey of retailers, detailed insights from SCO supervisors, and extensive case studies from a wide range of retailers. The overall goal is to provide the retail industry with new knowledge, insights and practices that will enable it to meet the twin goals of improving consumer convenience and business profitability.
This is the fourth report the ECR Retail Loss Group has produced on the topic of Selfcheckout and pay systems (SCO) in retailing. The first was over a decade ago while more recent studies have been completed in 2018 and 2020. This sustained and ongoing interest in SCO technologies reflects both their increasing importance to retailing and the extent to which concerns have grown about their impact upon business profitability and how they can be better controlled and managed.
This new study is the first part of a major initiative focussed upon developing a detailed understanding of not only what approaches retailers are adopting to manage the various types of SCO system they are operating, but also offer insights into how they are being used and their effectiveness. It is a major undertaking based upon a global survey of retailers, detailed insights from SCO supervisors, and extensive case studies from a wide range of retailers. The overall goal is to provide the retail industry with new knowledge, insights and practices that will enable it to meet the twin goals of improving consumer convenience and business profitability.
Click here to access the report ECR Global Study on Self-checkout in Retail: Use, Impact and Control