Toys R Us suspected their truck and trailer audits were not preventing errors in the supply chain. After reviewing the process they discovered:
Their process lacked frequency to draw valid conclusion and only checked for mistakes made while shipping from the distribution center, not while receiving at the stores.
Toys R Us decided to outsource shift all truck and trailer audits to the stores and increase frequency to 40 weekly audits.
RGIS was already the sole physical inventory provider for all Toys R Us and Babies R Us location. Upon review, RGIS proved to have the necessary resources:
Coverage to all 866 U.S. store locations
Staffing to deliver 40 audits per week
Training to perform custom audits
Affordability – an increase in frequency for roughly the same cost
Unbiased – ability to perform blinded audits
RGIS now performs all Toys R Us truck and trailer audits, inspecting for accuracy, proper procedures and safety.
Toys R Us has better visibility into their supply chain and can take immediate action when a problem is discovered: