Weeks
8 to 13
Areas checked
30%
Reduced
Shrink
A leading discount retailer in the UK has grown to over 500 stores, and employs over 28,000 staff. Over 4 million customers visit the stores a week, across England, Scotland, Wales and Northern Ireland. Departments include home, garden, back to school, toys, food, health and beauty.
THE CHALLENGE
The national discount retailer wanted to accurately analyze the inventory levels within over 500 stores. The retailer needed the technology and staff for large scale quarterly inventories and due to the use of auto ordering, accuracy was paramount to the retailer.
The national discount retailer required RGIS to provide the following:
- Accurate quarterly inventories for all stores with data analytics
- To ensure internal PI checks are correctly executed between inventories
- To reduce the need for store staff to conduct internal inventories
Sectors
Why RGIS?
Customers rely on RGIS for quarterly inventories because our accurate, consistent counting processes provide reliable stock visibility, identify variances early, and help businesses maintain strong operational and financial control throughout the year.
Our Solutions
The national discount retailer partnered with RGIS to complete the quarterly inventory project, and RGIS provided the following:
Quarterly wall to wall inventories to ensure inventory accuracy, completed every 8-13 weeks by experienced local RGIS teams
Dedicated Supervisors with customer specific online training, which had to be completed before running an inventory
Procedures updated weekly during initial on boarding
Recruitment and instore training for the core dedicated team
Regular Account Manager attendance to ensure all processes were adhered to
Tablet checking developed from initial RDA checks to targeted department checks and random checks— minimum 30% of areas checked
Tablet based variance checks for increased accuracy – this started as one big list and developed to targeted department checks by value, decreasing check time while increasing accuracy
Dashboard created for analytics of the data
Results
The national discount retailer found by outsourcing the quarterly inventory project to RGIS the following results were achieved:
Accuracy increased and there was a reduction in overstocks, due to more accurate inventory counts
Checks were accurate and efficient, due to the department targets
Reduced shrink levels
Staff morale increased, as less resource needed for inventories
Conclusion
By outsourcing quarterly inventories to RGIS, the national discount retailer achieved higher accuracy, reduced overstocks and shrink and improved staff morale.
