Accuracy
99%
Auditors
6 to 8
Items per store
800 to 1,000
A company that has grown from a single store, into one of the largest employee-owned grocery chains in the United States, required the support of RGIS. The grocery chain has a total of 1,297 stores in the United States, with over 200,000 people working for the well-known supermarket.
THE CHALLENGE
The grocery chain needed a solution to validate correct pricing in stores so required RGIS to provide the following:
- National coverage
- Audit pricing in existing stores
- Any new store openings to also have pricing checked
- Compare stock on shop floor with in-store pricing file, identify any variances and report those variances
- Each store to achieve at least a 70% pass rate
Sectors
Why RGIS?
Customers choose RGIS for pricing audits because our accurate, unbiased checks ensure correct shelf prices, identify discrepancies quickly, and help retailers maintain compliance, customer trust, and competitive positioning.
Our Solutions
The grocery chain partnered with RGIS to complete the pricing audit project, and RGIS provided the following:
Existing stores:
Scheduled one experienced RGIS auditor per store
Scanned between 800-1,000 items in each store
Keyed the price directly below the product or immediately to the left
After items were scanned the pricing data was validated against the in-store pricing file
A report was generated and provided to management showing them any variances
New store openings:
Scheduled six to eight experienced RGIS auditors per store
Scanned every item in store
Checked price against the warehouse pricing and in-store pricing
A report was generated and provided to the store management team showing them any variances
Results
The grocery chain found by outsourcing the pricing audit project to RGIS, the following results were achieved:
All variances in pricing were identified and rectified
This project has assisted the grocery store to achieve their 99% pricing accuracy guarantee
Two audits are being conducted annually unless a store fails, and then they are on an ‘as-needed’ schedule
Conclusion
By outsourcing the pricing audit project to RGIS, the grocery chain was able to identify and correct all pricing variances, support its 99% pricing accuracy guarantee, and establish an effective audit schedule that ensures ongoing accuracy and compliance across all stores.
