Stores
120
Weeks
6
Audit
Weekly
A national supermarket retailer with 2,400 stores and an online shopping service with over 3,000 private label product lines, required the support of RGIS. The supermarket retailer offers customers distinctive, quality products at competitive prices across food, general merchandise, clothing and financial services. The retailer drives efficiency in day-to-day operations which enables them to invest in customer offerings in areas that they value: choice, quality, low prices, convenience and great service.
THE CHALLENGE
A national supermarket chain identified that Christmas seasonal goods had not sold as well as the previous year and wanted to have a better understanding of why.
The national supermarket required RGIS to provide the following:
- To understand the reasons behind the decrease in sales
- To ensure shelf space for seasonal stock was being adequately used
- A strategic plan to mirror across all stores
- The data to put a plan together to run throughout the Christmas season
Sectors
Why RGIS?
Customers choose RGIS for focused inventory counts of seasonal goods because our precise, time-sensitive audits provide clear visibility of high-demand items, enabling better forecasting, replenishment, and maximized seasonal sales performance.
Our Solutions
The national supermarket chain partnered with RGIS to complete the Christmas stock focused stock count project, and provided the following:
A quarter of the estate would have focused stock counts
The counts would take place every week for six weeks
Product reports would be generated in real time
Both the shop floor and stock rooms would be included in the count
Results
The national supermarket chain found by outsourcing the Christmas stock focused stock count project to RGIS, the following results were achieved:
A total of 120 stores were counted
The first round of counts identified issues with shop floor stock being low, when products were available in the stock room
Due to process changes and additional checks this meant the shelves were now kept more stocked than previously
Stock from the previous year that the customer was unaware of, was found in the stock room
Sales of Christmas seasonal goods increased by 21% year on year
Conclusion
By outsourcing the Christmas focused stock count to RGIS, the supermarket chain gained clear visibility of seasonal inventory across 120 stores, corrected low shop-floor stock levels, uncovered unused stock from the previous year, improved shelf availability through process changes, and ultimately increased Christmas seasonal sales by 21% year on year.
