Stores
1,689
Months
4
All stores
Photos
A cell phone retailer had committed to revolutionize how its customers experience its stores, bringing them an even more intense digital experience. Across the group’s stores, the cell phone retailer was rethinking the experience for its customers, proposing a new way to welcome them in its stores with ‘smart stores’.
THE CHALLENGE
The cell phone retailer needed support from RGIS to complete an audit of the existing stores to be able to implement new ‘smart stores’. New smart stores would incorporate real-life situations and new technology.
The cell phone retailer required RGIS to provide the following:
- Complete a compliance audit of all stores
- The data had to be uploaded to the customer’s workflow management system
- Minimal communication between stores and corporate headquarters made the audit necessary
Sectors
Why RGIS?
Customers rely on RGIS for store compliance audits because our independent, accurate assessments verify adherence to operational standards, identify risks, and provide actionable insights that improve consistency, safety, and overall store performance.
Our Solutions
The cell phone retailer partnered with RGIS to complete the compliance audit project, and RGIS provided the following:
Experienced RGIS teams visited 1,689 stores over a four-month period
Audits included taking photos within all the stores and completing a comprehensive questionnaire
Retail locations were carefully audited so that the same information was recorded in each store, in the exact same way
RGIS handled the scheduling, recording of information, and provided a data file that the customer could easily upload
Results
The cell phone retailer found by outsourcing the compliance audit project to RGIS, the following results were achieved:
Using the information provided by RGIS, the cell phone retailer was able to revamp stores to provide a unique and consistent retail experience
RGIS was key in the implementation of the retailer’s new visual merchandising management solution
Quick data return in the required format, allowed insights to be put into action immediately
RGIS partnered with the management provider to ease the transition for the retailer
Conclusion
By outsourcing the compliance audit project to RGIS, the cell phone retailer gained the accurate insights needed to revamp stores for a consistent customer experience, seamlessly implement a new visual merchandising management solution, and act quickly on data—supported by RGIS’s close partnership with their technology provider.
