Stores
4,300
Stores per week
100
Years
3
An international supermarket and department store chain with international operations comprising of 11,500 stores, 2,200,000 workers in 27 countries, with 265 million customers required the support of RGIS. The supermarket provides services from groceries and entertainment to sporting goods and crafts, a deep assortment that customers appreciate – whether shopping online, through one of the mobile apps or shopping in a store.
THE CHALLENGE
The international supermarket chain needed support from RGIS to more accurately analyze and merchandise stores.
The international supermarket chain required RGIS to provide the following:
- Complete store surveys at a number of different locations
- Create a merchandise database of 4,300 stores with:
- Accurate fixture sizes
- Fixture assessment
- Tracking
- Setup planogram assignments by 4-foot section, including endcaps with television marketing displays
Sectors
Why RGIS?
Customers choose RGIS to complete store surveys and build a merchandise database because our precise data collection and structured reporting ensure an accurate, reliable foundation for space planning, category management, and operational decision-making.
Our Solutions
The international supermarket chain partnered with RGIS to complete the merchandising database project, and RGIS provided the following:
RGIS became the merchandising partner, embarking on a three year project that included 4,300 stores
Local teams visited stores with RGIS’ proprietary in-store data collection program
Stores were run through a rigorous quality assurance process by RGIS teams
The data was then converted and provided to the customer
Results
The international supermarket chain found by outsourcing the merchandising database project to RGIS, the following results were achieved:
The tabular reports that RGIS provided were imported directly into the merchandise database
The customer reported more than 8% accuracy on the next accuracy audit
RGIS delivered results by evaluating up to 100 stores per week at the highest standards
Data was delivered in native formats for uploading
Future accuracy audits showed almost complete accuracy in all areas
Conclusion
By outsourcing the merchandising database project to RGIS, the international supermarket chain gained high-quality, import-ready data that improved accuracy by more than 8%, enabled rapid evaluation of up to 100 stores per week, and delivered near-perfect accuracy in subsequent audits.
