A multinational online marketplace based in Buenos Aires, Argentina required the support of RGIS. The company operate online marketplaces dedicated to e-commerce and online auctions across Latin America. As of 2016, the company had 174.2 million users in Latin America, making it the region’s most popular e-commerce site by number of visitors.
THE CHALLENGE
The audit also needed to fulfil an international requirement of inventory logistics, so required RGIS to provide the following:
- National coverage
- A daily audit of at least 100 high value products belonging to a specific company
- Compare physical inventory count with records of stock on hand
- Provide daily, weekly and monthly reports
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Why RGIS?
The online marketplace required a cyclical audit that was able to identify and monitor the status of inventories in the distribution centre in Colombia.
Our Solutions
The online marketplace partnered with RGIS to complete the distribution center cyclical audit project, and RGIS provided the following:
Scheduled a team of experienced RGIS auditors, working closely with the customer’s employees
Counted stock in a minimum of 100 locations (identified by value)
Stock physically evaluated by position, product and value
Generated reports of daily, weekly and monthly results with any variances identified and updated
Results
The online marketplace found by outsourcing the distribution center cyclical audit project to RGIS, the following results were achieved:
Weekly reports were sent showing daily and accumulated results to enable the online marketplace to accurately update stock records
Monthly reports also sent showing regional results
Accuracy achieved was over 99%
Audited over 130 locations daily, valued at approximately 275,000 EUR
The company whose products were being audited were very satisfied with the service provided by RGIS, and asked for additional support in specific audits and also an inventory of fixed assets
RGIS teams identified process improvement opportunities and exceeded the expected results
Conclusion
By partnering with RGIS to deliver a structured distribution center cyclical audit, the online marketplace achieved sustained, high-accuracy visibility of high-value inventory while meeting international logistics requirements. RGIS’s daily auditing, collaborative on-site approach, and detailed reporting enabled timely identification of variances and confident stock reconciliation. As a result, the marketplace strengthened inventory control, maintained accuracy above 99%, and extended the partnership to additional audits and fixed asset inventories.
