Through continuous investment in technology, reporting and analytics, this long-standing partnership has evolved from traditional delivery verification into a comprehensive supply chain assurance solution.
THE CHALLENGE
For more than 15 years, RGIS has partnered with Dunelm to deliver independent Central Checking services across its distribution network.
Through continuous investment in technology, reporting and analytics, this long-standing partnership has evolved from traditional delivery verification into a comprehensive supply chain assurance solution. Today, RGIS provides faster access to operational data, greater visibility of supplier performance and actionable insights that help Dunelm make informed business decisions while maintaining confidence in the accuracy of inventory entering its retail network.
As the UK’s leading home furnishings retailer, Dunelm operates 192 stores supplied by two distribution centers. Working with 73 suppliers, maintaining inventory accuracy, supplier compliance and product availability is essential to supporting efficient retail operations.
While the existing Central Checking programme had successfully provided independent verification of supplier deliveries for many years, Dunelm’s growing business required greater visibility into supplier performance and richer operational intelligence. The objective was to enhance reporting and analytics without disrupting the proven audit methodology that had become an integral part of its supply chain operations.
The challenge was to transform the information generated from every audit into meaningful business intelligence while maintaining the consistency, independence and reliability of the Central Checking service.
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Why RGIS?
RGIS combines over six decades of inventory expertise with innovative technology to deliver independent supply chain audits that go beyond traditional delivery verification.
Our experienced teams work seamlessly within live distribution environments, providing consistent, accurate and impartial audits while minimizing disruption to daily operations.
Through continual investment in digital data capture, automated reporting and advanced analytics, RGIS helps customers unlock greater value from every audit. This enables businesses to improve supplier accountability, reduce inventory discrepancies, strengthen operational performance and make data-driven decisions with confidence.
Our long-standing partnership with Dunelm demonstrates our commitment to continuous improvement, evolving alongside our customers’ changing business requirements to deliver increasingly valuable supply chain intelligence.
Our Solutions
Recognising Dunelm’s evolving requirements, RGIS invested significantly in enhancing its Supply Chain Audit Platform. While maintaining the trusted operational methodology developed over the previous 15 years, the customer experience was transformed through:
Enhanced digital data capture.
Near real-time operational visibility.
Automated reporting.
Advanced analytics dashboards.
Richer supplier performance insights.
These enhancements provide Dunelm with faster access to meaningful operational information while enabling continuous improvement across its supply chain.
Results
By combining operational excellence with innovative technology, RGIS has transformed Central Checking from a supplier verification service into a strategic source of supply chain intelligence. Dunelm now benefits from faster reporting, greater visibility of supplier performance and richer analytics that support informed operational decision-making and continuous improvement.
Today, the Central Checking programme delivers measurable operational value across Dunelm’s supply chain:
225 operational hours delivered every week.
112 purchase orders independently audited every day.
556 purchase orders audited each week.
28,560 purchase orders audited annually.
100% supplier coverage every 13 weeks.
Independent auditing supporting 192 stores across the UK.
Conclusion
For more than 15 years, RGIS has helped Dunelm maintain confidence in the integrity of inventory entering its retail network through reliable, independent Central Checking services. By combining operational excellence with continual investment in technology and analytics, RGIS has transformed a proven audit process into a strategic supply chain assurance solution.
The success of this long-term partnership has resulted in a renewed three-year contract, reinforcing RGIS’s role as a trusted supply chain partner. As Dunelm continues to evolve, RGIS remains committed to delivering innovative auditing solutions that enhance supplier performance, improve inventory accuracy and provide the actionable insights needed to support future growth.
