A provider of short-term post-acute, rehabilitation, skilled nursing and long-term care services required the support of RGIS. The company operates approximately 500 skilled nursing centers and assisted senior living care homes in states across the US. The company also supplies rehabilitation therapy to approximately 1,700 healthcare providers in 47 states, and have distribution centers with approximately 80,000 employees.

REQUIREMENT
The leading provider of long term elderly care homes needed a solution to count all medications within all their care homes, so that staff could focus on patient care.

The care home provider required RGIS to provide the following:

• To have reach, responsiveness, and reliability
• National coverage to cover all care homes in 47 states and distribution centers (DCs)
• Final data had to be delivered electronically within 24 hours
• A new program design was required to streamline the medication counts

SOLUTION
The care home provider partnered with RGIS to complete the care home medication count, and RGIS provided the following:

• Reviewed the customers' existing medication count process
• RGIS teams developed a new, streamlined program
• The new program allowed the client to flag thresholds by cost
• RGIS' experienced scheduling team worked to minimize disruption to patient care
• RGIS Managers visited the care home facilities, educating the staff to help ease the transition over to the new software
• To aid with in-house follow-up audits, RGIS auditors posted detailed area printouts

RESULTS
The care home provider found by outsourcing the care home medication count to RGIS, the following results were achieved:

• The customer now has a scalable, efficient inventory process preventing millions of dollars of shrink
• RGIS targeted audits of the drugs with top sales and highest shrink
• RGIS introduced new check points and custom reporting
• Tighter inventory time frame eliminated cut-off issues
• Financial reporting abilities were improved