Need:

A national retail pharmacy chain with more than 5,000 stores acquired a competitor with 623 locations. The retailer needed resources to convert the pharmacies over to their brand. To remain profitable, the deadline for the store conversions was six months.

• Retail locations were located across 12 states
• Non-Compliant products required the liquidation of 30% of the acquired merchandise
• A team was required to build, move, and tag fixtures and signage

Solution:

RGIS auditors had worked with the client before, performing pharmacy and wall-to-wall inventories. The client was excited to expand the partnership.

Training began immediately for crew managers and product specialists. The training focused on the customer’s floor plan and tagging standards.

Teams were mobilized in a timely fashion, and the conversions began.

Results:

Resource allocation adjustments were made thanks to daily reporting. This attention to detail allowed the project to be completed on time and within budget.

• RGIS deployed 33 certified teams made up of 50 merchandising managers and 110 merchandising specialists
• RGIS provided a total of 2,100 experienced merchandisers for the project
• RGIS lead 306 store conversions and supported 182 more conversions during the project