Need:

One of the top producers of orthopedic rehabilitation, pain management, and physical therapy products encountered stock inconsistencies. Issues with shrinkage and stock overages brought this client to RGIS. They wanted to know where their product was physically located during the sales cycle.

• The client had a high volume of product deployed in the field and constantly in motion
• Inventory tracking issues reduced product availability for customers and increased operational costs

Solution:

RGIS introduced a systematic inventory tracking program meeting the medical device manufacturer’s data needs.

The RGIS scheduling team coordinated events directly with field representatives. Events were completed by local auditors at the representatives' locations.

Major variances were reconciled on-site, before the RGIS auditor’s departure to speed the process.

Results:

RGIS teams were able to reduce the amount of reconciliation time needed by the client’s home office. Distributorship and Representative accounts are now managed by local RGIS Healthcare Supervisors and help identify losses and variances.

• Large product overages are now quickly identified
• High and low volume areas can be calculated easily
• Account closeouts are handled by Healthcare Supervisors complete count and pack events on-site