Need:

A national drug store chain needed a merchandising and store setup partner. The retailer did not want to take in-house employees away from sales activities. They had an in-house store setup and reset team, but not enough staff to surge for upcoming projects.

• RGIS associates were required to follow the direction of in-house teams and support their needs
• Stores had to be set to planogram and all merchandising aids installed by moving and backfilling product

Solution:

RGIS worked with the drug store chain to develop a training and certification program.

The program detailed their processes and procedures for RGIS employees. The training ensured RGIS merchandisers could efficiently execute planograms and other store support.

Certified merchandisers are now available for this client across the USA.

Results:

RGIS provided more than 25,000 labor hours per year over the first three years of the retail services contract. Customer satisfaction evaluations (completed after each project) have a 94% satisfaction rate.

• The client’s employees have reported the desire to work with RGIS again
• Experienced RGIS personnel are available for the drug store chain as needed around the country
• More workers are available quickly thanks to the training and certification program