Need:

A large, national distribution center's inventory developed accuracy issues. The distribution center needed to staff overnight shifts to perform cycle counts. The client came to RGIS because they did not have employees available to carry out these shifts.

• RGIS teams would need to be trained on the client's RF scanners and inventory program
• Inventory count and product location information both had to be collected

Solution:

RGIS trained 25 dedicated auditors on the customer's technology and needs. These auditors worked 5 overnight shifts per week for 7 weeks.

Teams worked under their RGIS supervisor, requiring no extra staffing from the client.

Auditors recorded and updated item location information while doing cycle counts.

Results:

• Improved the client's customer service & satisfaction
• Project completed and accuracy restored in 7 weeks
• Overnight shifts allowed cycle counts to happen efficiently without any interruption to regular work