Need:
A global
medical device manufacturer, a provider of life-saving
technology for conditions such as
atrial fibrillation and arrhythmia was experiencing some growing pains. Acquisitions resulted in
rapid expansion and a mixing of corporate cultures. Previously, audits had always been
completed internally with the client’s own staff.
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Product passed
between customer hospital locations and between
sales reps, making it harder to track
-
Stock locations were scattered throughout multiple states, making
large-scale audits incomplete
Solution:
RGIS teams got to work
determining the cause of the post-acquisition problems. They determined that
ineffective tracking and inconsistent data entry were the main causes of the client’s troubles.
RGIS designed a
specialized certification program, utilizing
healthcare inventory specialists across the country.
A
central RGIS scheduling team and a single point of contact resulted in
efficient and organized audits.
Results:
By shifting away from an in-house approach, the client was able to
solve inventory tracking problems. The process became
more efficient, and employees were able to stay focused.
-
With
new technology and tracking procedures, the product was easily tracked across locations, giving greater visibility to each account’s daily inventory status
-
Sales reps could spend time with their clients rather than on inventory audits and counts and still have the correct product available for each client case
Related Service: Medical Device Inventory