Need:

A global medical device manufacturer, a provider of life-saving technology for conditions such as atrial fibrillation and arrhythmia was experiencing some growing pains. Acquisitions resulted in rapid expansion and a mixing of corporate cultures. Previously, audits had always been completed internally with the client’s own staff.

• Product passed between customer hospital locations and between sales reps, making it harder to track
• Stock locations were scattered throughout multiple states, making large-scale audits incomplete

Solution:

RGIS teams got to work determining the cause of the post-acquisition problems. They determined that ineffective tracking and inconsistent data entry were the main causes of the client’s troubles.

RGIS designed a specialized certification program, utilizing healthcare inventory specialists across the country.

A central RGIS scheduling team and a single point of contact resulted in efficient and organized audits.

Results:

By shifting away from an in-house approach, the client was able to solve inventory tracking problems. The process became more efficient, and employees were able to stay focused.

• With new technology and tracking procedures, the product was easily tracked across locations, giving greater visibility to each account’s daily inventory status
• Sales reps could spend time with their clients rather than on inventory audits and counts and still have the correct product available for each client case