Advance Auto Parts (AAP) is the largest retailer of automotive replacement parts and accessories in the United States. In 2011, AAP recognized it had a problem:
For a company that prides itself in having the parts customers want when they want them, this was unacceptable.
AAP decided to attack their shrink problem by improving inventory accuracy. They formed an integrated business partnership with RGIS.
This vendor/client relationship is defined by:
AAP established a new standard for acceptable accuracy, supporting it with both strategy and resources. The impact on shrink was immediate.